Buyer protection
Contents
Yes, you can also buy donkey milk online in Austria. DON DONKEY'S® delivers fresh donkey milk frozen by express to Austria – whether you live in Vienna, Graz, Linz, Salzburg, Innsbruck, or in the countryside. We ship donkey milk powder and cosmetics via DHL. Here you can find out how ordering, delivery, and storage work.
Buying donkey milk in Austria: the options
Donkey milk is also a rare food in Austria. A donkey gives about 1–2 liters of milk per day in addition to what her foal drinks. It is milked in small quantities. Accordingly, you will find liquid donkey milk rarely in local stores.
- Donkey farm in the region: There are only a few farms that produce milk. Ask beforehand whether and in what quantity milk is available, and pay attention to the farm's instructions and those on the label.
- Local stores: There you are more likely to find cosmetics with donkey milk as an ingredient. Pay attention to the percentage of donkey milk.
- Online shop: Frozen donkey milk, powder, and cosmetics come directly to your home.
What you should generally pay attention to can be found in our guide Buying donkey milk: What should you pay attention to?
How fresh donkey milk gets to Austria
Our donkey milk is hand-milked on European farms, tested in a laboratory in Germany, and stored frozen. For shipping, we pack it in insulated packaging and hand it over to GO! Express.
- You order in the shop at dondonkeys.com – the shop is in German, and the prices are in euros.
- We ship fresh donkey milk on Mondays and Wednesdays.
- GO! Express delivers the frozen shipment to your address in Austria.
- You accept the package, inspect it, and immediately place the milk in the freezer.
How long the delivery takes exactly depends on your address and the shipping conditions. We therefore deliberately do not state fixed delivery times for individual cities. You can find current shipping costs and conditions on our Shipping page. We explain the background of the packaging in the post Shipping, packaging, and the cold chain.
Donkey milk powder and cosmetics via DHL
Not everything needs a cold chain. We ship freeze-dried donkey milk powder and our cosmetics via DHL within Germany and the EU, so also to Austria.
The powder is practical if you have no space in the freezer or want donkey milk on hand. You simply mix it with water: About 10 g of powder and 90 ml of water yield around 100 ml. You can find detailed instructions under How to properly prepare donkey milk powder.
After delivery: Thawing and storage
To ensure that the donkey milk remains as it was when shipped, the first few minutes are crucial. Do not leave the package in the hallway or in a warm car for hours after delivery.
- Open the package immediately after delivery and check the packaging and bottles.
- Store donkey milk frozen at −18 °C.
- Thaw slowly in the refrigerator (2–7 °C) before consumption.
- If the packaging is damaged or the product has significantly thawed: take a photo of the condition and contact us.
- Please pay attention to the instructions on the label.
Explained step by step: Thawing donkey milk: Instructions and storage.
Before ordering: a short checklist for Austria
A few small things make the delivery of frozen donkey milk much more relaxed. Plan the order so that you are available at the time of delivery or that the package can be safely accepted.
- Space in the freezer: Make space before delivery so that the bottles can be put in immediately.
- Delivery address: Provide an address where someone can accept the package during the day – for example, your workplace.
- Quantity: Order as much as you want to consume within a manageable period. Thawed donkey milk belongs in the refrigerator and should be consumed promptly; pay attention to the instructions on the label.
- Try it first: If you are not yet familiar with donkey milk, read how donkey milk tastes beforehand, or start with a small amount.
If you want to enjoy donkey milk regularly, check out our Vital Program. There you can find out how the monthly delivery works and what conditions apply to your delivery address.
Frequently Asked Questions
Do you deliver donkey milk to Vienna?
Yes. We deliver fresh donkey milk frozen by express to all of Austria, so also to Vienna. We ship on Mondays and Wednesdays.
How long does it take for the donkey milk to reach Austria?
We ship by express. The exact delivery time depends on your address and the shipping conditions. You can find current information on our Shipping page.
In what currency do I pay from Austria?
Our shop dondonkeys.com is in German, all prices are in euros – so in the same currency you use to pay in Austria.
What is the alternative if I do not want frozen shipping?
Donkey milk powder. It does not require a cold chain, is shipped to Austria via DHL, and can be mixed with water to make drinkable donkey milk.
