Buyer protection
Shipping & delivery
How your donkey milk gets to you
We ship fresh donkey milk and donkey cheese frozen or chilled in insulated packaging with GO! Express. Donkey milk powder, cosmetics and mugs travel without a cold chain with DHL.
to Germany, to Austria from €139 – so from just 1 litre of donkey milk, also in the Vitalprogramm. Powder, cosmetics and mug to Germany from just €49.
are our shipping days. In Germany and Austria the milk usually reaches you 24 hours after dispatch.
we ship fresh donkey milk and cheese free of charge – so from 2 litres.
Import duties may apply.Fresh donkey milk & donkey cheese
Frozen or chilled with GO! Express, shipped on Mondays and Wednesdays.
| Destination | Shipping costs | Free shipping | Delivery |
|---|---|---|---|
| Germany | 14,90 € | from €99 order valuei.e. from 1 litre of donkey milk, also in the Vitalprogramm | 24 hours after dispatch |
| Austria | 29,90 € | from €139 order valuei.e. from 1 litre of donkey milk, also in the Vitalprogramm | 24 hours after dispatch |
| Switzerland | 69,90 € | from €259 order valuei.e. from 2 litres of donkey milk | 24–48 hours after dispatchImport duties/customs may apply |
| Rest of EU & international | 99,90 € | – | depending on destination |
Delivery times are typical GO! Express transit times from the shipping day and not guaranteed delivery dates.
Donkey milk powder, cosmetics & mug
Without a cold chain, securely packed with DHL.
| Destination | Shipping costs | Free shipping | Carrier |
|---|---|---|---|
| Germany | 4,90 € | from €49 order value | DHLusually 2–4 working days after dispatch |
| Austria | 7,90 € | from €100 order value | DHL |
| Rest of EU | 9,90 € | – | DHL |
| International (incl. Switzerland) | 69,90 € | – | GO! ExpressImport duties/customs may apply |
All prices in euros incl. VAT. You will see the exact shipping costs for your order at checkout before you buy.
Shipping days & delivery
- Monday & WednesdayWe only ship fresh goods on Mondays and Wednesdays, so that nothing is in transit over the weekend.
- Order by 12:00 noonOrders received by 12:00 noon on a shipping day are usually sent out the same day.
- After arrivalPlease put donkey milk straight into the freezer and cheese straight into the fridge.
Delivery to Switzerland
Fresh donkey milk and cheese usually take 24–48 hours to reach Switzerland after dispatch. Because Switzerland is not part of the EU, import charges (e.g. import VAT, customs duties or carrier fees) may apply. They are not included in the purchase price.
New to DON DONKEY'S®?
200 ml donkey milk for €49.90 – shipping is on us
With your first order you get 200 ml of fresh donkey milk for €49.90 including frozen express shipping (regular price €49.90 + €14.90 shipping). To the offer
Unit price: €249.50 / l incl. shipping. Valid once for the first order, only for delivery within Germany (code NEU200, applied automatically via the offer button). All prices incl. VAT.Shipping address
DON DONKEY'S®Berenbrock 40
59348 Lüdinghausen
Germany
Any more questions?
You'll find answers about delivery, storage and thawing in our FAQ.