Refund policy

This English version is provided for your convenience. In case of doubt, the German version applies.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you: – in the case of a contract for multiple goods ordered by the consumer in one order and delivered separately: take physical possession of the last good; – in the case of a contract for regular delivery of goods during a defined period of time: take physical possession of the first good.

To exercise the right of withdrawal, you must inform us (Netuschil Enterprise GmbH – DON DONKEY'S®, Berenbrock 40, 59348 Lüdinghausen, Germany, info@dondonkeys.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

• The right of withdrawal does not apply to contracts for the supply of goods which are liable to deteriorate or expire rapidly, such as our donkey milk products.
• The right of withdrawal also does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.

Model withdrawal form (Complete and return this form only if you wish to withdraw from the contract.) – To Netuschil Enterprise GmbH – DON DONKEY'S®, Berenbrock 40, 59348 Lüdinghausen, Germany, info@dondonkeys.com – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date (*) Delete as appropriate.

Cancellation policy created with the Trusted Shops legal text generator.